Terms & Conditions
This website, www.nourish-naturopathy.com.au, is owned and operated by Ashleigh Kayser practicing as Nourish Naturopathy. If you have any questions or need further information please contact:Ashleigh Kayser hello@nourish-naturopathy.com.auThis document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. When you visit this website, use my services, or book a consultation, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website, purchase from me or book an appointment.If you are under 18, you agree that you are here with your parent or guardian’s full knowledge and permission, and that they are responsible for any purchases made on your behalf. All products and services advertised on this website are offered in compliance with Australian Consumer Law.Content Disclaimer
On this website and in my social media accounts, I provide information about health and well-being from a naturopathic perspective. This content is provided solely for your education to help you develop a greater understanding of your own general health and well-being through a naturopathic lens.We take lots of care to provide valuable information but we cannot be responsible for the use that you make of that information.
Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances. It is important that you understand that generalised information about health and well-being is never a substitute for professional advice specific to your own health or a substitute for seeking medical help.There is no professional relationship formed by your visit to our website unless you explicitly choose to work with us by purchasing our services.Any testimonials or results we may display on this website are based on our experience and those of our previous clients. They are not guarantees that anyone else will achieve the same results.While we take all reasonable care to ensure that the information we provide is accurate, relevant and up to date, we make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let us know!We may modify the content provided on this website at any time, including altering or deleting it without notice. If for some unforeseen reason we need to delete our e-courses of which have a lifetime access for members, we will give appropriate warning so you have an opportunity to download the ecourse.
Visitor Responsibilities
You are responsible for your own safety and well-being while browsing the internet. The information I provide in my content is generic and is not a substitute for specialised advice tailored to your unique circumstances. Do not take action or make major life decisions without first seeking independent, appropriately qualified professional medical advice specific to your individual needs.Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerances, or specific medical conditions. All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition.Always seek the guidance of your naturopath or other qualified health professional with any questions you may have regarding your health.You are welcome to book in with me for a consultation if you would like more personalised advice about your specific circumstances.
Downloads
This site may offer paid and free downloads. While every effort is made to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate protection against viruses and other malicious attacks that may occur without my knowledge or consent.External Links
Any external links provided on this website are intended to redirect you to other health-related websites. These links are provided to you for convenience and you visit these external websites at your own risk. I do not take responsibility for the content of any of these external websites.Disclaimer for services and products
There are a number of ways you may choose to work with us that are available to purchase or book through our website. The terms and conditions in this document apply to all of our services and products unless alternative terms are explicitly provided to you. We offer:Services: Naturopathic appointments with Ash.Products: Ebooks; Downloadable PDF’s on specific health topics.Our intention in offering these services and products is to support you in learning and improving your own health and well-being.Intellectual Property
Copyright
The content of this website is protected by copyright. No portion of this website may be copied, replicated or sold in any form without my written consent. I am happy for you to share my content via social media sites, but you must provide a link back to my website and clearly credit me by name in the post.My Responsibility
Ashleigh Kayser holds a Bachelor of Health Science (Naturopathy) obtained from Torrens University Australia. Referrals
As a naturopath, I am dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of my scope of practice. In these cases, I will refer you to a suitable practitioner, such as a GP, counsellor, psychologist, massage therapist, physiotherapist or osteopath.Suitability
My naturopathic services are for people who are interested in improving their health and are motivated to make changes to their lifestyle and diet. I work with clients to make small, incremental and sustainable changes to their diet and lifestyle, and we can move as slowly as the client likes. But if you are not ready for change, or have significant emotional challenges which are affecting your ability to enact change, I am happy to help you identify and accept this is where you are at and recommend another practitioner who can help you work through this.Your Responsibility
Nourish Naturopathy will always strive to provide you with the best naturopathic care possible. However, if you do not provide me with accurate information about your health, I may not be able to offer you the most appropriate treatment for your condition and therefore you may not see the results you desire. You must provide me with full and accurate information about your diagnosed medical conditions, medications or supplements, known allergies and intolerances, so I can ensure safety of treatment and check for pharmacological interactions with any herbs or nutrients I prescribe.Business Policies
Code of Conduct
Ashleigh Kayser (BHSc Naturopathy) acknowledges health practitioners who are not within the ambit of the Australian Health Practitioners’ Regulation Agency (AHPRA) will have to comply with a Code of Conduct. View the full Health and Community Services Complaints Commissioner (HCSCC) Code of Conduct here.Privacy Policy
Ashleigh Kayser (BHSc Naturopathy) recognises and follows the requirements of the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. The Privacy and Confidentiality Policy ensures security and safety of all personal details of clients in clinic, and online. Breaches of Privacy will not be accepted by this business. Client information and data will be not be shared, discussed or acknowledged outside of consultations, and all online information will be protected. Information is only to be accessed by Ashleigh Kayser. View our full privacy policy here.Payment Terms
All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD). Forms of Payment
Payments are to be made before a consultation or at the end of every consultation via PayPal. Returns Policy
Change of Mind
Payment is required via PayPal before or at the end of every consultation. There is no refund for change of mind, but if you are unhappy with the consultation or it has not met your expectations, then please contact me to discuss.Consumer Guarantees
Sickness on day of consultation
If I am unwell and am unable to conduct your consultation, I will aim to give you 24 hours’ notice, but when this is not possible, I ask for your understanding in me letting you know on the morning of the consultation. I will call or text you as appropriate.If you need to cancel or reschedule your appointment, please give 24 hours’ notice via email or telephone call. If you find yourself unexpectedly unwell on the day of your consult, please contact me as soon as possible to reschedule. Cancellation Policy
Nourish Naturopathy has a strict cancellation policy. Cancellation of consultation, workshop or event requires 24 hours notice. Cancellations or failure to attend which are received within 24 hours of the scheduled consultation or event, will incur 100% of the total fee. If unforeseen circumstances arise, and the practitioner is unable to proceed with the appointment, a full refund or rescheduling will be offered.This policy is in place to ensure consistency in booking processes. As we strongly value your time, we appreciate a mutual value for our time and the time of other clients. If you would like to discuss or dispute a cancellation, please contact us. Appointment Changes
Re-scheduling appointments requires a minimum of 24 hours notice to avoid cancellation fee. Intake Forms
An intake form will need to be completed at the time of booking. Nourish Naturopathy kindly requests the client complete the form not later than 24 hours before the scheduled consultation. If the intake form is not received prior to the scheduled appointment, it will need to be completed during your appointment. This will result in loss of consultation time. Regular initial consultation procedures will continue, although additional time will not be offered to compensate for lost time. The full consultation fee will still be charged, and further consultations may be required to gather any information missed. Allergic Reaction
It is your responsibility to notify me of any allergies, intolerances or reactions you have experienced previously prior to the initial consultation. If you experience an unexpected allergic reaction to a product I have prescribed, you must notify me as soon as possible. If you are experiencing life threatening symptoms (e.g. anaphylaxis) you must call 000 immediately.Achieving Expected Results
Ashleigh Kayser assumes no responsibility or guarantees with regards to your clinical outcomes.Specific Terms of Sale
Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. I encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.Liability
Nourish Naturopathy holds absolutely no liability for any outcomes you may take after reading their e-books or blogs. They are general in nature, and do not intend for you to make any health action without seeking the consultation of your health professional. They do not mean you have a working relationship with Nourish Naturopathy.Jurisdiction & Dispute Resolution
Jurisdiction
Nourish Naturopathy is located in Victoria. This agreement is subject to the governing law of Victoria.Negotiation
If you have any issue or complaints arising out of your use of this website or these terms and conditions, you and Nourish Naturopathy agree to make a genuine effort to resolve the dispute through negotiation and discussion.Mediation
If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.Litigation
It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.